Complaint & Feedback Form

ASCANA – TAKAFUL is highly committed to providing quality services to our customers. Your feedback is important to us. Please fill the form below and we will contact you as soon as possible.

Complaints Process

Step 1

Share your grievances with us VIA:

800–ASCANA (272262)



Visit our offices in Dubai or Abu Dhabi

Step 2

Upon recieving the complaint, we will:

Register the complaint, acknowledge & provide reference number within 1 working day

Check all the relevant policies

Communicate with relevant parties and check all the related policies

Provide consistent case updates & communicate the final resolution in less than 15 working days

Step 3

Incase you are dissatisfied, you may:

Send us an email on


Contact regulatory authorities

For medical insurance complaints please contact:
DHA (Dubai): 800 342
DOH (Abu Dhabi): +971 2 449 3333 
For all other insurance complaints you may contact:
CB UAE: 800 22823