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Complaint & Feedback Form

ASCANA – TAKAFUL is highly committed to providing quality services to our customers. Your feedback is important to us. Please fill the form below and we will contact you as soon as possible.

Complaints Process

Step 1

Share your grievances with us VIA:

T: 800 – ASCANA (272262)
www.ascanatakaful.ae
Visit our offices in Dubai or Abu Dhabi

Step 2

Upon recieving the complaint, we will:

Register the complaint, acknowledge & provide reference number within 1 working day
Communicate all relevant policies
Conduct prompt investigations
Provide consistent case updates & communicate the final resolution in less than 15 working days

Step 3

Incase you are dissatisfied, you may:

Send us an email on

[email protected]
Contact regulatory authorities

For medical insurance complaints please contact:
DHA: 800 342
HAAD: 800 1717
For all other insurance complaints you may contact:
CB UAE: 800 22823